QR code tickets
One QR code per branch. Customers take a ticket with their phone camera.
Your customers wait wherever they like, not in your waiting room.
A QR code, a ticket on their phone, a notification when their turn is near. Visto Queue organizes waiting across all your branches, with no app to install.
- No app needed
- Ready in one day
- In Arabic, French, English and Spanish
- Data protected (Law 09-08)
Waiting is expensive, even when nobody measures it.
Visto Queue turns waiting into a simple, measured and controlled journey.See how it worksCrowded rooms
Customers standing, tension at the front desk, your brand image hurt from the door.
Lost customers
Faced with a long line, many leave without being served and never come back.
No visibility
How long do people really wait? When should you add staff? Nobody knows.
Three steps for the customer. Zero friction.
The customer installs nothing, creates no account and fills in no form.
- 1
They scan the QR code
Displayed at the entrance or online. They pick the service and get a number in 10 seconds.
- 2
They wait wherever they like
Their position and estimated time update live on their phone.
- 3
They’re called at the right time
A notification when their turn is near, then a call on the TV screen with the counter number.
Everything you need to manage waiting, in one tool.
Built for branches, clinics, public offices and any place that serves the public.
Phone notifications
Customers are alerted when their turn is near, even with the phone locked.
TV screen with voice calls
“Ticket C-012, counter 2”: voice announcements in 4 languages, images and scrolling messages.
Ticket kiosk
Touch screen and printed ticket for customers without a smartphone, with a QR to follow on a phone.
Priority and transfers
Seniors, pregnant women and urgent cases first. Transfer to another service without losing the number.
Detailed analytics
Wait time, service time, peak hours, no-shows and satisfaction, by branch and by agent.
Multi-branch
All your branches in one account, each with its own services, team and QR code.
Your brand
Your logo, your color, your messages: the platform takes on your brand identity.
Public branch page
Hours, address, directions and live crowd level, ready to share on Google Maps and social media.
A screen for everyone, synced in real time.
The customer, the agent, the waiting room and the entrance all see the same queue, at the same moment.
The customer’s phone
Their number, position, estimated wait and the number being served. They can cancel or leave a rating after service.
- Nothing to install
- Live updates
- Customer rating after service
A network of branches, run from one account.
Each level sees and manages exactly what concerns it. Branches are independent: their queues, numbers and data never mix.
Network administrator
Head office.
- Creates branches in seconds
- Appoints a manager per branch
- Compares branches in analytics
- Follows the whole network live
Branch manager
The head of one branch.
- Creates services and counters
- Creates team accounts
- Sets hours, kiosk and TV screen
- Views the branch analytics
Counter agent
Customer-facing staff.
- Calls the next customer
- Handles no-shows, priority and transfers
- Creates a ticket for a customer without a phone
- Only sees their own services
Manage with numbers, not impressions.
Every ticket is measured. You know where, when and why waiting grows.
- Peak-hours heatmap to plan your teams
- Compare services, agents and branches
- Customer ratings and comments after service
- Excel and PDF export in one click
7 min
Average wait
86 %
Called within 15 min
92 %
Satisfied customers
Traffic by day and hour
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Who is it for?
Anywhere people wait.
Banks and insurance
No more start-of-month rush in the branch.
Clinics and labs
Patients wait calmly, the most vulnerable first.
Public offices
A clear order and a voice that calls: less tension.
Vehicle inspection and garages
Customers drop off the car and go grab a coffee.
Restaurants
Sign up at the door, table ready, guest notified.
Telecom and after-sales
Live position and estimated time, visible to all.
Your data and your customers’ data are protected.
Minimal data
Customer name and phone are optional. A ticket is enough.
Law 09-08
Name and phone are erased automatically after 90 days. Statistics remain.
Separated access
Each account only sees its own branch and services.
Security audit
Audited platform: protected logins and limits against abuse and hacking attempts.
You may be wondering.
Does the customer need to install an app?
No. They scan the QR code with their phone camera and the ticket opens in the browser.
What about customers without a smartphone?
The kiosk prints a paper ticket, and agents can also create a ticket from their screen. The TV screen calls numbers out loud.
What hardware do I need?
A computer or tablet per counter and, if you wish, a TV for the waiting room. The kiosk with printer is optional.
How long does it take to start?
One day is enough: set up services and the team, print the QR code and install the TV screen.
Can I manage several branches?
Yes. A network account creates branches, appoints their managers and compares their results.
Do notifications work on iPhone?
Yes, on iOS 16.4 and later, after adding the page to the home screen. On Android they work right away.
How much does it cost?
Pricing depends on the number of branches and counters. Contact us for a quote and a demo.
See Visto Queue running in your branch.
A 15-minute demo, on site or by video call, with your own services.